Coronavirus Information


Below are some phone numbers and web addresses which may be useful to you as you negotiate your way through this coronavirus crisis.

National Coronavirus Helpline

1800 020 080 or click here

Coronavirus Clinic Finder

Click here

Australian Tax Office Emergency Support Infoline

1800 806 218 or click here

Early Access to Superannuation

Click here

Coronavirus Business Liaison Unit

Click here

Support for Business, sole traders, employers and companies

13 28 46

Click here

Services Australia (formerly known as Department of Human Services)

JobSeeker Payment (formerly known as Newstart) 132 850

Older Australians (Age Pension) 132 300

Disability 132 717

Students 132 490

MyGov issues 132 300

Department of Home Affairs

131 881 or click here

Department of Foreign Affairs and Trade

1300 555 135 (within Australia) or +612 6261 3305 (from overseas, except China) or +61 2 6261 9225 (from China) SMS +61 421 269 080 or click here

National Disability Insurance Scheme

1800 800 110

My Aged Care

1800 200 422


If you are experiencing financial problems in these difficult times, there are services which can help. Below is a list of organisations you might like to approach for a short-term loan.


  1. No interest Loan Scheme (NILS): Provides no interest loans for up to $1500 for low income families and individuals. Loans are for essentials like fridges, education essentials and medical procedures – not rent, bills or debts. Repayments are set at an affordable amount over 12 to 18 months. If you have a health care card/pension card or earn less than $45,000 a year after tax you should consider applying. Contact either Hope Connect in Telopea on 9683 7955 or The Hills Community Aid and Information Service on 9639 8620. More info here.
  2. Step Up Loan: Provides low interest loans for people on low incomes of between $800 and $3,000. You have three years to pay it back. These loads are for white goods, education related expenses or medical expenses. Find out more here.
  3. Moneysmart: Provides information for support services available during the coronavirus crisis. Find more information here.
  4. Financial counselling: Financial counselling is a free and confidential service offered by community organisations, community legal centres and some government agencies. They will help you negotiate with debt collectors or electricity or phone companies threatening to disconnect you and other problems. Financial counsellors is Parramatta and surrounds include The Salvation Army on 9633 5011, CatholicCare on 8843 2530 or [email protected], and Anglicare Parramatta on 8624 8600 or [email protected]


I have compiled a resource with assistance available to small businesses. Read more.